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ORDER BY 12 NOVEMBER!

Our most popular FAQ's

Still Have Questions?

We know parents like to have the details sorted early.  Here are the most common questions about the XEE Pack.

  • Until 12 November or sooner if we sell out.

  • For the 2025 season we're delivering across New Zealand and Australia only.

  • All packs ship the second week of December so they arrive well before Christmas Eve.

  • Each pack includes one personalised certificate. If you have more than one child, you can order extra certificates so each child gets their own — no need to buy multiple packs.

  • Yes!  Your child’s name is printed on their certificate.

  • Yes - you can send a pack directly to another family at checkout.

  • Yes. We’ve chosen materials that are kinder to the planet. The stencils and certificate can be kept and reused, the pouch is compostable, and even the tissue and packaging are recyclable. The “magic snow” is safe and non-toxic, so the magic won’t leave a mark behind.

  • There’s a total of $2,000 in cash prizes to be won this Christmas!

    • $1,000 for one lucky participating preschool or daycare

    • Plus three individual family prizes:
      🥇 1st Prize — $500
      🥈 2nd Prize — $300
      🥉 3rd Prize — $200

  • We wanted to spread the Christmas magic even further this year — so we’re partnering with preschools. Every centre that joins in gets a fair shot (big or small), and one lucky preschool will win $1,000 based on the percentage of sales across the preschools involved.

    Want your child’s preschool to be part of it? Let us know and we’ll get in touch with them. It’s a fun way to bring the magic to more families and give back to the community.

  • If we don’t reach the minimum number of preorders, the XEE Pack won’t go ahead this year. But you won’t lose out, every preorder is fully protected.

    You’ll automatically receive a full refund to your original payment method by mid-November, well before December. That way you have time to make other plans if needed.

  • Preorder and you’re in. After checkout, you’ll receive a unique link. Share it with friends and family: every friend who orders earns you an extra entry.

  • Want your child’s preschool to be part of it? It’s simple:

    1. Let us know the name of your preschool.

    2. We’ll reach out and get them involved.

     

    It’s a fun way to spread the magic beyond your living room — and give your centre the chance to win a Christmas bonus.

  • Winners for both competitions will be drawn 14 November, just after preorders close. All winners will be contacted directly.

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