At XEE Pack, we want you to feel completely confident when you place your pre-order. Because this is a limited, seasonal product, our refund terms are clearly set out below.

• XEE Pack is sold on a pre-order basis.

• If we do not reach the minimum production target, your order will not be manufactured.

• In this event, you will receive a full refund of your purchase price, including shipping, by mid-November 2025.

• Refunds will be processed automatically to your original payment method — you don’t need to do anything.

• We will also notify you by email if production does not go ahead.

• If your pack arrives damaged, faulty, or incomplete, please contact us within 7 days of delivery.

• To help us resolve this quickly, we may ask for photos of the damage or issue.

• Depending on the situation, we will either:

  • Send you a replacement pack (if stock allows), or

  • Provide a full refund, including your shipping cost.

• If your order does not arrive by 24 December 2025, and the courier confirms it as lost, you are entitled to a full refund.

• Please note: We are not responsible for delays due to incorrect shipping details provided at checkout.

• Because of the seasonal, limited-run nature of the XEE Pack, we cannot offer refunds for:

  • Change of mind after your pre-order.

  • Incorrect shipping information supplied by the customer.

  • Personalised certificates (unless faulty).

  • Consumables (snow, packaging, ribbons, etc.) once used.

• Please email us at hello@xeepack.com with your order number and reason for refund request.

• All approved refunds will be returned to your original payment method within 10 business days.

3 October 2025